Shipping & Returns Policy

Shipping & Returns Policy

At Zentro Leather, we are committed to delivering premium leather goods with full transparency on shipping and returns. Please read this policy carefully before placing your order.

🚚 Shipping Policy

Processing Time

All orders are processed within 3–5 business days after payment confirmation. Custom or bulk orders may require additional processing time — we will notify you in advance.

Shipping Methods & Delivery Times

Destination Courier Estimated Delivery
United Kingdom DHL Express 7–12 business days
European Union DHL Express 7–14 business days
USA & Canada DHL Express 10–15 business days
Rest of World DHL Express 10–20 business days

Tracking

Once your order has been shipped, you will receive a tracking number via email. You can track your shipment directly on the carrier website.

Customs & Import Duties

International orders may be subject to customs duties and import taxes depending on your country. These charges are the responsibility of the buyer. Zentro Leather is not liable for any delays caused by customs clearance.

↩️ Returns & Refunds Policy

Do We Accept Returns?

Yes. We accept returns on eligible items within 30 days of the delivery date confirmed by the courier tracking record.

Eligible Items for Return

  • Items that are unused, unworn, and in original condition
  • Items with original packaging intact
  • Items received damaged or defective
  • Items that are significantly different from the product description

Non-Returnable Items

  • Custom or made-to-order items
  • Items showing signs of use, wear, or alteration
  • Sale or discounted items (unless defective)

How to Initiate a Return

  1. Email us at sell@zentroleather.com within 30 days of delivery
  2. Include your order number, item(s) to be returned, and reason for return
  3. We will respond within 2–3 business days with return instructions
  4. Ship the item back using a trackable courier — return shipping cost is the buyer’s responsibility unless the item is defective

Refund Processing

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5–7 business days to your original payment method.

Exchanges

We offer exchanges for the same item in a different size or colour, subject to availability. Please contact us at sell@zentroleather.com to request an exchange.

📩 Contact Us

For any questions regarding shipping or returns, please reach out to us:

Last updated: May 2025  |  Zentro Leather, Sialkot, Pakistan